Professional History

Instructional Design - Facilitation - Graphic Design

Training Analyst

January 2018-present

Develop new hire curriculum using ADDIE process through authoring tools - Articulate, PowerPoint and Word
Facilitate new hire training & software webinars
Develop video, hand-on activities and scenarios, facilitator and participant guides and job aids
Facilitate ice breakers, soft skills training for Active Listening, Written Communication and Email Etiquette
Produce monthly department newsletter
Update department intranet sites

April 2010 - July 2013

Facilitated payroll customer service and ADP software instructor-led training to 100+ new non payroll contract employees (70% became permanent employees) using blending learning style using role-playing simulations, team exercises, group discussions, video, and lectures.
Delivered soft skills virtual training via WebEx and Live Meeting for topics such as Customer Service, Crucial Conversations, and Net Promoter System, etc., using breakout rooms, real-time polls, remote technical assistance, quizzes, and attention monitoring tools.
Developed pre-work, facilitator and participant guides, learning games, job aids, and assessments for participants to ensure training was interactive and effective.
Administrated courses using Learning Management System tools including Cornerstone. Enrolled associates in training, verified curriculum completion, and assessed participant evaluations.
Provided training metrics for attendance, participation, assessment scores and job readiness to Learning Management team and Service Team Management.
Received evaluation scores for overall trainer instructor-led and virtual instructor-led evaluation scores of 95% and overall course evaluations of 91%.

April 2010-present